COUNSELLING, PSYCHOTHERAPY AND SUPERVISION WITH SANDRA CREGG

Frequently Asked Questions

What next?

If you feel that you would like come and see me, then the first step would be for us to arrange a convenient time to speak on the phone so that I can introduce myself to you and give you an opportunity to ask any questions. After that, we would then look to find a convenient time to meet here at my confidential counselling room in Thames Ditton.

How many sessions would I need?

The counselling I offer is open-ended so our work together would be as short or long-term as you feel is necessary and we would talk about this when we first meet. Each session is 50 minutes long.

What if I can't get to my session?

If you need to cancel your session, I ask for a minimum of 24 hours’ notice or a charge for the full fee will be incurred. Sessions can be rescheduled by phone or email, and I would be happy to work online via Skype or Zoom, or on the telephone, if it is not possible to reschedule during the same week.

How do I Pay?

Each session costs £70 and I ask for payment by cash or via card reader on the day at the start of the session. I also offer some reduced cost sessions for clients who are on a low income. Internet banking is possible for regular clients.

What is your privacy policy and GDPR?

With your permission, I retain your name, address, telephone number, email, date of birth, GP name and some basic information about your family background. This personal information is stored securely in a locked box and will not be shared with anyone else without your consent.


I make brief hand-written notes of counselling sessions for supervision purposes and they are kept under a non-identifiable client code. The notes are stored in a separate location to any personal information and are kept for 6 years (as per my insurance requirements), after which they are securely destroyed.

What about reasonable adjustments?

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Get in touch

Please feel free to contact me if you have any questions about how counselling works, or to arrange an initial session. This would enable us to discuss the reasons you are thinking of coming to counselling and, most importantly, whether I am the right therapist to help you.


I offer a free 20 minute introductory phone call so please call me on 077 3000 2549 within the working week.


All enquiries are usually answered within 24 hours, and all contact is strictly confidential and uses secure phone and email services.

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